Customer Care

FREQUENTLY ASKED QUESTIONS

How do I place an order?

Amato Luxe  customers may place an order online by creating an account.

How do I become a Amato Luxe  Registered Customer?

Amato Luxe  allows you to become a Registered Customer by simply filling in the required information and saving your information. Once registered, on our website www.Amato Luxe .com we will send you a confirmation email.

Will I be taxed on my purchase?

Tax will be incurred by Amato Luxe .

Does  Amato Luxe  ship internationally?

Currently Amato Luxe  ships to the Middle East and Europe.

Can I exchange an item?

Exchanges can be done within 7 days of purchase.

 

SHIPPING

  • All shipping is free till 31-12-2017
  • Amato Luxe  is unable to guarantee expedited shipping requests if the order is placed later than 2PM EST.
  • When placing your order, please take into consideration that we ship orders Monday through Thursday. Orders placed on weekends and holidays or expedited orders placed after 2pm EST will ship on the next business day.
  • Amato Luxe  will provide a  tracking number once your order has shipped to help you anticipate the appropriate delivery date.

 

RETURN POLICY

  • Amato Luxe  will only accept returns of full price merchandise within 14 days of the date on which ordered items are delivered to you.
  • All Sale merchandise is Final Sale and may not be returned.
  • Returns must be received by Amato Luxe  in their original condition, not having been worn, or altered, and with all original tags, belts, designer packaging, and other items which may have accompanied your purchase still attached. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.
  • Products purchased for commercial services (i.e. print/tv/film/visual productions) may not be returned. Requests for samples of this nature should be directed to the PR department. Please note the availability of samples is not guaranteed.

 

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